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hi , does anyone have the singer xl 5000 embroidery machine and psw software. i bought a new computer and before i found out that the psw software wasn't compatible with vista i sold my cp with xp in…

hi , does anyone have the singer xl 5000 embroidery machine and psw software. i bought a new computer and before i found out that the psw software wasn't compatible with vista i sold my cp with xp installed . i then bought the windows 7 upgrade thinking the virtural pc would work, it didn't. i then bought the brother innovis4500. i haven't used the two singer machines since dec , i now bought another laptop and had xp installed and also bought the usb to serial port . the software picked up the psw and i got it installed ,everything worked except the what i needed it to do ,
> it won't write the designs to the cards, doesn't pick up the psw card writer. also if i close the program i have to reinstall the cd again. the design cards are the cards that you put into the psw to send the designs to and then the cards are put into the machine, my machine is not hooked derectly to the computer, i have the psw software. i didn't know that i could hook up directly without the psw box.
> do you know anyone who may know how to solve this problem?
> thanks
> joan

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Comment by joan george on July 16, 2010 at 11:31am
hi cathy,
i have the psw that comes with the machine , i don't have mine connected directly to the computer. do you have to have the psw to connect to the computer or just the cable. there is no dealers near here so i can not find out anything about them, i so like both my singer better than the brother innovis 4500D.
thank for all the help
joan
Comment by Kathy/WA on July 16, 2010 at 10:48am
HI I have the singer xl 6000. I had problems with mine as well with it sending to the sewing machine. Turned out that it was the cord. Yes I said cord. If you contact singer sewing they can give the name of the cord and a company that sells them. The people at singer were great at helping me with my problems. I'm not sure what you mean with writing to the cards, I save everything on the computer or on my machine I have file boxes to save to in the singer machine. I hope some of this has been helpful. You can find the singer usa site on the internet and it has phone numbers to contact them.
Comment by ann/LA on July 16, 2010 at 5:36am
Try going to singer web site or the software mybe they have something that well help or phone number for a tec. I'm so sorry you or having this trouble,I just hate when things don't work and I don;t know how to fix.

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